At Kashi Arrival, we understand that travel plans may change. To ensure clarity and transparency, the following Cancellation and Refund Policy applies to all our services in Varanasi.

1. Cancellation Policy

• All boat ticket bookings are strictly non-refundable, regardless of circumstances.

  Private Boat Cancellation:

  Cancel 15+ days before – 50% advance refunded.

  Cancel within 15 days – No refund.

All cancellation requests must be communicated directly to our customer support team via phone or email.

2. Refund Process

• Approved refunds will be processed within 2–7 business days from the date of cancellation confirmation.

• Refunds will be credited to the original payment method used at the time of booking.

3. Non-Refundable Conditions

• No refunds shall be issued for no-shows or missed services caused by delays or non-arrival of guests.

• In the event of service disruption due to adverse weather conditions, technical issues, or operational constraints, Kashi Arrival reserves the right to either reschedule the service or issue a full refund, as deemed appropriate.

4. Booking Modifications

• Modifications to confirmed bookings are permitted immediately after placing the order or up to 24 hours before the scheduled service, subject to availability.

• Any changes requested within 24 hours of the service time may not be accommodated.

For further assistance, cancellations, or modification requests, please contact our customer support team. We are always here to help.

Cancellation & Refund Policy